.helpie-portal{max-width:1000px;margin:0 auto;padding:24px;font-family:inherit;color:var(--tracksies-color-text,#1f2937)}.helpie-portal h2{font-size:1.4em;margin:0 0 16px;color:var(--tracksies-color-text,#1f2937)}.helpie-portal-grid{display:grid;grid-template-columns:1fr 1fr;gap:32px;margin-top:24px}@media (max-width:700px){.helpie-portal-grid{grid-template-columns:1fr;gap:24px}}.helpie-portal-section{padding:24px;background:var(--tracksies-color-surface,#f9fafb);border:1px solid var(--tracksies-color-border,#e5e7eb);border-radius:var(--tracksies-radius-medium,8px)}.helpie-form p{margin:12px 0}.helpie-form label{display:block;font-weight:600;margin-bottom:4px;font-size:14px}.helpie-form input[type="text"],.helpie-form input[type="email"],.helpie-form input[type="number"],.helpie-form textarea{width:100%;padding:8px 12px;border:1px solid var(--tracksies-color-border,#d1d5db);border-radius:var(--tracksies-radius-small,4px);font-family:inherit;font-size:15px;box-sizing:border-box}.helpie-form textarea{resize:vertical;min-height:80px}.helpie-form small{display:block;margin-top:4px;color:var(--tracksies-color-text-light,#666);font-size:12px}.helpie-button{display:inline-block;padding:10px 20px;background:var(--tracksies-color-surface,#fff);border:1px solid var(--tracksies-color-border,#d1d5db);border-radius:var(--tracksies-radius-small,4px);font-weight:600;cursor:pointer;font-size:15px}.helpie-button-primary{background:var(--tracksies-color-primary,#3E7CB1);border-color:var(--tracksies-color-primary,#3E7CB1);color:#fff}.helpie-notice{padding:12px 16px;border-radius:var(--tracksies-radius-small,4px);margin-bottom:16px;border-left:4px solid}.helpie-notice-info{background:#eff6ff;border-color:#3E7CB1}.helpie-notice-success{background:#f0fdf4;border-color:#2EA44F}.helpie-notice-warning{background:#fffbea;border-color:#F4AF30}.helpie-notice-error{background:#fef2f2;border-color:#DC2626}.helpie-lookup-hint{color:var(--tracksies-color-text-light,#666);font-size:14px;margin-bottom:16px}.helpie-portal-ticket h2{margin-bottom:8px}.helpie-back-link{display:inline-block;margin-bottom:16px;color:var(--tracksies-color-primary,#3E7CB1);text-decoration:none;font-weight:600}.helpie-ticket-meta{color:var(--tracksies-color-text-light,#666);font-size:14px;margin-bottom:24px}.helpie-meta-sep{margin:0 8px}.helpie-portal-thread .helpie-msg{margin:16px 0;padding:16px;background:#fff;border:1px solid var(--tracksies-color-border,#e5e7eb);border-radius:var(--tracksies-radius-medium,6px)}.helpie-portal-thread .helpie-msg-customer{border-left:3px solid var(--tracksies-color-primary,#3E7CB1)}.helpie-portal-thread .helpie-msg-agent{border-left:3px solid #2EA44F;background:#f8fdf9}.helpie-portal-thread .helpie-msg-ai{border-left:3px solid #8B5CF6;background:#faf8ff}.helpie-portal-thread .helpie-msg-header{font-size:13px;color:var(--tracksies-color-text-light,#666);margin-bottom:8px;display:flex;gap:12px;align-items:center}.helpie-portal-thread .helpie-msg-author{font-weight:600;color:var(--tracksies-color-text,#1f2937)}.helpie-portal-thread .helpie-msg-body{line-height:1.6}.helpie-portal-reply{margin-top:32px;padding:20px;background:var(--tracksies-color-surface,#f9fafb);border:1px solid var(--tracksies-color-border,#e5e7eb);border-radius:var(--tracksies-radius-medium,8px)}.helpie-portal-reply h3{margin:0 0 12px}.helpie-portal-my-account .helpie-tickets-table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--tracksies-color-border,#e5e7eb);border-radius:var(--tracksies-radius-medium,6px);overflow:hidden}.helpie-portal-my-account .helpie-tickets-table th,.helpie-portal-my-account .helpie-tickets-table td{padding:12px 16px;text-align:left;border-bottom:1px solid var(--tracksies-color-border,#f0f0f0)}.helpie-portal-my-account .helpie-tickets-table thead{background:var(--tracksies-color-surface,#f9fafb)}.helpie-portal-my-account .helpie-tickets-table th{font-size:13px;color:var(--tracksies-color-text-light,#666);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.helpie-portal-my-account .helpie-tickets-table tr:last-child td{border-bottom:none}.helpie-portal-my-account .helpie-tickets-table a{color:var(--tracksies-color-primary,#3E7CB1);text-decoration:none}.helpie-portal-my-account .helpie-tickets-table a:hover{text-decoration:underline}